We offer free shipping on every order within the United States. No minimum purchase required — whether you're ordering a single 3 oz can of cat food or a 15 lb bag of dry dog food, shipping is on us.
All orders are processed within 1-2 business days of being placed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you'll receive a tracking number via email. You can track your package from the carrier's website.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided at the time of order. If you need to change your address, contact us immediately at info@petwantssouthorlando.com or +14104653200.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We'll arrange a replacement or full refund at no cost to you.
If your package hasn't arrived within the estimated delivery window, please check your tracking number first. If tracking shows delivered but you haven't received it, contact us and we'll work with the carrier to locate your package.
For any shipping questions or concerns: